• No used products will be accepted for return.
• New and unused products can be exchanged or refunded without any reason within 30 days of purchase.
• We will credit the amount within 14 days of receiving your return!
• Products damaged during transport must be reported within 3 days of receipt by email or contact form.
• All products reported more than 30 days after receipt will not be processed.
• Send the product(s) within 14 days of registering your return. Products damaged by the user cannot be returned to us.
• For products that show a small defect or imperfection and which you do not deem necessary to return, a voucher can be issued if desired.
• Do not return broken/damaged products without our permission. First send us a photo for assessment.
• Within 14 days of receiving the return, we will refund the amount to you.

Return Plan:

Step 1. Register your return with us by email

• Don't forget to include your order number.
• Is something broken/damaged? Always send a clear photo!
• Mention in the email subject: "Return"
• Register your return by emailing: info@balmcare.nl or use our contact form.

Step 2. Register your return in the return portal and download the shipping label

• You will receive a return label from us by email, which you can print out.
• This applies to all customers from the Netherlands, Belgium. Do you live in another country? We cannot create a shipping label then. Return the package to our address via your local post office.
• You do not pay return costs in advance; we will deduct the return costs from the amount to be settled. The return costs are: Netherlands – €5,-
  Belgium – €7,50

Step 3. Print out the RMA form, fill it in and include it in the box

• Pack everything carefully so that fragile parts are protected during transport!
• For your convenience, we also included the RMA Form with your order!
• Print the shipping label and stick it on the box.
• You no longer have to wait in line at the post office! Printing, sticking, and dropping off is sufficient.